emily nicole esthetics policies

Updated 12/15/23, Effective 1/1/24

General Policies

reschedule policy

At Emily Nicole Esthetics, we deeply value the time and commitment of our clients. In order to ensure that we deliver the highest level of service, we kindly request a notice of at least 48 hours if you are unable to keep your scheduled appointment. We sincerely appreciate your understanding, as the preparations for each appointment involve valuable time, supplies, and equipment.

In the event that you need to reschedule your appointment within the 48-hour window, we kindly ask for your cooperation by acknowledging that Emily Nicole Esthetics reserves the right to charge a rescheduling fee equal to 50% of the scheduled service to the card on file.

In case the card on file is declined, we will promptly send you an invoice via email to facilitate payment of the rescheduling fee. We kindly request that you settle this fee upon receipt. Please note that payment must be received prior to your rescheduled appointment.

To make changes to your scheduled appointment, please log into your Vagaro account either through the website or mobile app. Please make these changes at least 48 hours prior to your scheduled appointment time. If you require any further assistance regarding appointment rescheduling, please feel free to reach out to Emily at 417-453-2909 via call or message.

Please be aware that this policy is not applicable when Emily needs to reschedule or cancel your appointment.

cancellation policy

At Emily Nicole Esthetics, we value and respect the time of all our clients. In order to ensure that we can provide the best possible service, we kindly request a 48-hour notice if you are unable to keep your scheduled appointment. It's important to note that our preparation involves time, supplies, and equipment to deliver an exceptional experience for you.

If you happen to cancel your scheduled appointment within the 48-hour window, please understand that Emily Nicole Esthetics reserves the right to charge a cancellation fee equal to 100% of the scheduled service to the card on file.

In the event that the card on file is declined, we will send you an invoice via email for payment of the late cancellation fee. We kindly request that you settle the fee promptly upon receipt. Please note that payment must be received prior to booking another appointment.

To cancel your appointment, please log into your Vagaro account either through the website or mobile app. Make the necessary changes at least 48 hours prior to your scheduled appointment time. If you require further assistance in canceling an appointment, please feel free to call or message Emily at 417-453-2909.

Please note that this policy does not apply if Emily needs to reschedule or cancel your appointment. Thank you for choosing Emily Nicole Esthetics!

late policy

To ensure a smooth experience for all our valued clients, please be aware that if you are 15 minutes late to your schedule appointment at Emily Nicole Esthetics, we will automatically cancel and reschedule your appointment. We do this to avoid any inconvenience caused to other clients and their scheduled appointments.

We kindly request your understanding that a late rescheduling fee, totaling 50% of the cost of the service, will be applicable. We kindly ask that the late rescheduling fee be paid upon receipt. Payment must be received prior to booking another appointment. We greatly appreciate your understanding in this matter.

Please note that this policy does not apply if Emily is running behind schedule.

no show policy

At Emily Nicole Esthetics, we kindly request that you honor your scheduled appointment time. If you fail to show up for your appointment, we reserve the right to charge the full amount of your scheduled service to the card on file.

To ensure fairness to all our valued clients, we require prompt payment of the No Show Fee upon receipt before you can book another appointment. We appreciate your understanding and cooperation in adhering to this policy.

Exceptions to Cancellation Policy, Reschedule Policy, and No Show Policy

At Emily Nicole Esthetics, we understand that unforeseen circumstances can arise that may require you to reschedule or cancel your appointment. We strive to provide flexibility and understanding to our valued clients in such situations. While we have a general policy regarding cancellation fees, we also recognize unique life events and circumstances that deserve special consideration.

Emily Nicole Esthetics reserves the right to waive cancellation fees or charge clients at her discretion. As a gracious service provider, Emily only imposes fees when necessary and takes into consideration any life events that may have prompted the need for cancellation or rescheduling.

We encourage open communication with our clients to discuss any unexpected situations that may arise and require adjustments to their appointments. Our aim is to find mutually agreeable solutions and minimize inconvenience.

Please reach out to Emily Nicole Esthetics directly to discuss any specific circumstances or concerns related to cancellation or rescheduling fees. We are dedicated to providing exceptional service and understanding to meet our clients' needs to the best of our abilities.

Refunds & Exchanges Policy

All Sales Are Final

Please carefully review our policies before booking an appointment or review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through emilynicoleesthetics.com, purchased at Emily Nicole Esthetics or performed at Emily Nicole Esthetics.

Non-Refundable Items or Services

All items or services purchased from Emily Nicole Esthetics are non-refundable unless otherwise specified in writing by Emily Nicole Esthetics. This policy applies but is not limited to:

• Products

• Gift Cards

• Sale Items

• Tips

• Services

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:

• Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 7 days of receiving the item. In such cases, a replacement may be provided at the discretion of Emily Nicole Esthetics.

• Wrong Item Sent: If you receive an item different from the one you ordered, please notify Emily Nicole Esthetics for a possible refund or exchange.

• Expired Products: Receiving a product in an expired condition warrants a report to Emily Nicole Esthetics within 7 days for potential refund or replacement.

• Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at:

• Email: hello@emilynicoleesthetics.com

• Phone: 417-453-2909

We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check Emily Nicole Esthetics for updates.

Payment

I do not require a deposit to book an appointment at this time. You will not be charged for service until your appointment is completed. Some advanced treatments or packages require prepayment prior to treatment.